FAQs

Shopping at moto est.

We would love to hear your opinion, the more we can help you, the more we can help others! 
If you want to let others know about your experience you can drop us Google review here re. If you want to leave a review about a specific product then you can do this by visiting that product page on our website.

If you prefer to give direct feedback then please write to us at crew@motoest.com.au

Moto Establishment is predominantly an online store, we pride ourselves on being able to provide Femmes & Hommes products and service to customers all over Australia.

We have a Moto Femmes showroom here in Collingwood, the showroom houses a selection of our women's range and some unisex items. To make an appointment or to enquire about any products you would like to see, simply email us at crew@motoest.com.au or hit the blue 'Message Us' button at the bottom of the page.

Our showroom address is:
7 Easey Street,
Collingwood, 3066
Victoria, Australia

Please email us at crew@motoest.com.au or hit the blue messenger button in the bottom right corner of our website.

We do our best to reply to your questions as soon as possible.

Each brand is different so always check the sizing chart on each product page for specific advice on that product. This will ensure you get the best fit possible. Some brands run small, some run large, some aren’t standard sizing. If you are between sizes and there is no specific guide on that product then we always suggest to go up to the larger size.

Please be assured that we respond to every customer email so please be sure to check your Spam/Junk folder if you haven’t seen the reply.

Awesome!
Please contact our marketing legend at riz@motoest.com.au and she will get back to you with more details.

Orders & Deliveries

We will have your order sent out to you within a day or two of ordering excluding public holidays and closure over the holidays. Once the parcel has left our headquarters, it should take typically 2-4 working days for Australian cities but will be more for rural areas and some items take longer, this is specified on the product page of items if applicable. International order delivery times will vary but typically take no more than 6 working days for delivery. If there are any delays with your delivery for any reason, we will be in touch to keep you updated.

We use a mix of couriers and Australia Post for deliveries. If you have a specific request in regards to delivery such as “please leave behind the gate” then please put this in the notes section at check out so we can pass this information on to the delivery company.

The couriers will typically allow you to arrange a different delivery date or alternatively they will leave a card with a nearby pick up location such as a newsagent. Australia Post will leave a card for you to pick up from the nearest post office.
This can vary depending on the service used but we will always send you tracking details to follow your order.

If you have any questions relating to a delivery please contact the courier company directly or email us at crew@motoest.com.au

We accept returns up to 30 days from date of purchase and offer full refunds. Please visit our Shipping & Returns page for more information. 

We aim to provide all customers with products of the highest standard and quality. If you received an item with a manufacturing fault, please email us straight away at crew@motoest.com.au showing photos of the fault and as much detail regarding the fault as possible.

We will endeavour to get back to you within a couple of days to resolve the issue.
Note that only faults reported within 30 days of purchase will be accepted and if the item has been unworn and in original condition.

No order is sent without emailing through the tracking details so please be sure to check your Spam/Junk folder.